Our services and rates
We understand that leaving your beloved pet in someone else’s care can be a difficult and emotional decision. That is why we are committed to providing professional, compassionate care tailored to your pet’s unique needs, including their behavioural traits, medical requirements, and background history. Our experienced team takes the time to understand each animal as an individual, ensuring they feel secure, supported, and well cared for in your absence.
We believe in building trust from the very beginning, which is why our Meet and Greets are offered free of charge. This gives you the opportunity to meet our team, ask any questions, and observe how we interact with your pet, without any obligation to book. There is never any pressure following the initial meeting, as we want every client to feel confident, comfortable, and at ease with their decision.
During bookings, we provide round-the-clock care while closely following your pet’s usual routine, helping to maintain a sense of stability and familiarity. This approach is especially beneficial for pets who are reactive, experience severe separation anxiety (SSA), require strict medication schedules, or are living with complex conditions such as IVDD. Our team is fully trained and experienced in handling these needs with the utmost professionalism and care.
Please note that we strictly adhere to your veterinarian’s recommendations as well as instructions from other relevant professionals, including behaviourists, physiotherapists, and specialists. We develop a tailored care plan for your pet during your holiday period, ensuring their needs are met in accordance with expert advice. Additionally, we follow all relevant legislation and DEFRA Codes of Practice to uphold your pet’s welfare to the highest standards of care, safety, and professional compliance.
To provide further reassurance, we offer 24-hour customer service, so you can contact us anytime for updates or to discuss your pet’s care.
Please note our pricing reflects the high standard of one-on-one attention, expert knowledge, and compassionate service that your pet will receive throughout the duration of their stay.
Standard daily rate
This rate includes full overnight care for one pet.
£115 per day
Additional pets
For households with more than one pet, the following supplementary rates apply:
1. Dogs
£20 per night for the second pet and £15 per night for each additional dog thereafter.
2. Cats/small animal
£10 per night for the second pet and £5 per night for each additional cat thereafter.
Please note: Festive periods (UK Bank Holidays, Christmas Day, Boxing Day, New Year's Eve and New Year's Day are charged at a double rate. These are subject to limited availability and tend to book out well in advance.
Cancellation Policy
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Either party may terminate our Pet Sitting Contract a minimum of fourteen days prior to the first scheduled day of the booking without incurring penalties or damages. If a deposit has been paid, this will be refunded to the preferred bank account.
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Failure by the client to give the minimum notice period required for cancellation, or any cancellation during recognised holiday periods, will result in a 30% cancellation fee of the total amount due; unless such cancellation is caused by extreme weather, family bereavement or a medical emergency.
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Should any pet become aggressive or dangerous, the sitter may:
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Arrange with the pet’s Guardian to assume responsibility for the pet until the client's return.
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Place the pet into a kennel or animal care facility at the client's expense, if the Guardian is unable or unwilling to assume responsibility for the pet.
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The sitter reserves the right to cancel a booking, or to refuse a new booking if previous payments have not been completed according to the preferred payment option stated above in the ‘Compensation Policy’ section.